(866) 278-4927

Int’l & San Diego (858) 449-4810
Mon-Fri 9am-5pm Pacific

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    Secure Shopping

    Shopping on FashionUndercover's web site is safe. When you place an order online, all your information, including your credit card number and delivery address, is transmitted using industry standard security measures called SSL (128 bit secure socket layer encryption). This encrypts order data into a code, and is designed to aid in ensuring the accuracy and security of that customer information. When you are in a secure area employing SSL the letters "http" in the URL change to "https". Additionally, your browser may give you a message that you're entering a secure zone.

    Online credit card purchases on our website are as safe as ordering by telephone, but if you prefer, you can order on the phone by calling toll free 1-866-278-4927 from 9:00 am to 5:00 pm USA Pacific Time, Monday through Saturday . Our customer service associates will be happy take your order.

    Privacy and Collection of Information

    Your privacy is extremely important to us. We make a commitment to never sell, rent or loan our customers' personal information to third parties. Online shopping necessitates that we obtain from you certain information to process your order. This includes but is not limited to your name, address, phone number, birth date, e-mail, driver's license, credit card number or account number for check purchases. If you participate in our promotions, you may provide us with your age, hobbies or shopping preferences.

    Collected information is used only by us for many different purposes including but not limited to:

    • Order Completion
    • Order Status
    • Mail Promotions
    • To improve future product offerings and service.

    Each time you receive an e-mail from FashionUndercover, you will be given the opportunity to "opt-out" or stop receiving them. If you choose to "opt-out," we will stop sending you e-mails. Please note , however, that some e-mail promotions are prepared well in advance, so you may continue to receive offers after you have chosen to "opt-out." We appreciate your patience in giving us time to carry out your request.

    No person under the age of 18 should submit any personal information to this site without their parents or guardians permission.

    If you feel that we are not in compliance of this privacy policy, please contact us immediately via email at service@fashionundercover.com or toll-free 1.866.278.4927 (Mon-Sat 9:00 a.m.-5:00 pm. PST)

    Cookies

    Like many web sites, we use "cookies" that collect certain data such as your IP address, browser type, domain name and specific FashionUndercover web pages through which you click. "Cookies" are small pieces of information that are stored either in your browser or on your hard drive. Their use is very common among online shopping sites. FashionUndercover uses only "session" cookies. This means that we never store information on your computer and the information we do send to your browser is gone when you close the browser. These cookies allow us to make sure that only you can see your data and to provide you with a customized experience on our web sites that we feel will be of value to you. Most web browsers allow you to control this use of cookies. Please take a look at your particular browser for instructions on this function. If you elect to disable cookies please keep in mind that you will not be able to order product from our site or take full advantage of a personalized experience at our web sites. This data is collected automatically and used in aggregate to help us improve our web sites and your experience on our sites.

    Registering your account with FashionUndercover

    Online account registration means that you only have to enter your billing and shipping information once, and they will be stored safely by us for your future use. You can access your online account at any time by choosing a special password to make changes to your information. This will make for a faster and more user friendly shopping experience.

    When using a public computer, please don't forget to log out when you finish so as not to allow unauthorized access to the next person who uses the computer.